|
|
|
Rev 1-010605
1. About Us
Swift Internet are a provider of Internet-focussed Information Technology and network solutions for the UK marketplace.
Since our incorporation in 1998, we have successfully maintained a commitment to cutting edge networks and uncompromising product
and service to all our clients.
Swift Internet, one of the UK's leading ISPs, providing shared, managed and co-located hosting solutions for Internet and Intranet
requirements of businesses of all sizes. Services also include Leased line connections, domain name registration, email, e-commerce
and database solutions and ADSL/SDSL Broadband.
Swift Internet provide bespoke hosting solutions, and our technical sales consultants take on the important task of understanding
the customer objectives before proposing suitable solutions. Swift Internet is a Nominet, Network solutions and Nomination accredited
domain registrar. Swift Internet are also members of the Internet Service Providers Association.
Customer Focus
All Swift Internet products are backed up by a world-class customer service with team members who deeply believe in the philosophy
of putting the customers' needs first.
Wherever or whoever you are, we will guarantee our prompt, friendly and professional service to make sure you find the solution that
suits you the most.
The Swift Internet Team
In order to help you do better business with your customers, our staff at Swift Internet gladly extend their services
to you by working on your behalf.
2. The purpose of the Code
The purpose of this Code of Practice is to provide full information about your relationship with us.
3. Contact details
Details can be found at http://www.swiftinter.net//about.php
Swift Internet is a member of ISPA ( http://www.ispa.org.uk ) whose contact details
are as follows:
Internet Services Providers' Association, UK
23 Palace Street
London
SW1E 5HW
Telephone: (44) 020 7233 7234
Fax: (44) 020 7233 7294
E-mail: admin@ispa.org.uk
Swift Internet Internet is regulated by OFCOM ( http://www.ofcom.org.uk ) whose
contact details are as follows:
Ofcom Contact Centre
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Tel: 0845 456 3000 or 020 7981 3040
Fax: 0845 456 3333
E-mail: contact@ofcom.org.uk
4. General philosophy
Swift Internet -
5. Range of services
You will find full descriptions of all the products and services available from Swift Internet at:
http://www.swiftinter.net/ If you have any specific queries please contact
who will be happy to answer any query.
6. Customer Service
6.1. Ordering Products and Services
Most Swift Internet services may be ordered online. Specified services are also made available by direct contact with our sales
team on the telephone numbers provided.
6.2. Charges
Full tariff information can be found at http://www.swiftinter.net/adsl.php
and in our terms and conditions ( http://www.swiftinter.net/terms.php ).
Customers can also contact our Accounts or Sales teams to retrieve this information.
The following payment methods are accepted: All major credit cards (except American Express), Debit Card (except Visa Electron),
Cheque, BACS transfer, Standing Order payments. Cash payments are not accepted.
Full itemisation is available on invoices.
All products and services are made as a single supply; your account may be suspended or closed if any sum due for a product or service
is unpaid or is in arrears.
6.3. Faults
Although we attempt to provide all customers with the best possible service, we can not guarantee that products and services will
never be faulty. However, we will correct all reported faults as soon as we reasonably can.
If there is a fault with your service, you should report it as soon as possible by telephoning 0121 222 0500 during normal hours,
or 0871 4333682 out of hours for connectivity issues, or e-mailing us at
.
Where applicable, information about the target time to fix faults is covered in the Service Level Agreement for the product
in question.
6.4. Complaints
Swift Internet's complaint handling process can be found at http://www.swiftinter.net/complaints.php
In the event that a dispute can not be resolved through the normal complaints procedure, complaints will be referred to our
Dispute resolution process. We are registered with CISAS and abide by their dispute resolution process as detailed at
http://www.arbitrators.org/cisas/index.htm.
6.5. Terminating contracts
We reserve the right to disconnect or suspend services in accordance with our terms and conditions, which can be found at
http://www.swiftinter.net/terms.php
Customers have the ability to cancel services and may notify us of service cancellation in writing. Minimum term details and
notification periods can be found in our terms and conditions (
http://www.swiftinter.net/terms.php ) and product-specific notification periods
can be found at the Web page relating to the product.
7. Your rights/obligations
General terms and conditions can be found at http://www.swiftinter.net//terms.php
and product-specific terms and conditions can be found at the Web page relating to the product.
You can find details on how we handle Data Protection in our terms and conditions (see above).
8. Communication with customers
Details on how we communicate with customers can be found in our terms and conditions.
Swift Internet adheres to marketing /sales guidance dictated by OFCOM and ISPA.
We will make all legal documents available (including this Code of Practice) via the Web, in hard-copy paper format on request, and we
will cater for special needs requirements on request.
We will endeavour to use plain English wherever possible.
9. Social Responsibility
Provision for the protection or support of, and protection or support for, vulnerable groups - e.g. minors, disabled and elderly
consumers - and our policy regarding malicious calls, is covered in our Acceptable Use Policy which can be found at:
http://www.swiftinter.net/adsl.php.
10. Approval and Review of Code(s)
The code will be reviewed on a regular basis in accordance with OFCOM requirements.
|
| |
|
|
|
