FTTC Cost Options

• No-NAT 8 IP option: £ Free of charge
  
• No-NAT 16 IP option: £160+vat one-off.
  
  Ethernet Router
  Netgear WNR2200 Ethernet Router @ £39+vat, plus £7.50+vat delivery
  
  Enhanced Fault Care Option
  Products are supplied as standard with "BT Standard fault Care". BT's Standard fault Care response time is generally known as 'best endeavors' in that BT will endeavour to resolve the fault as soon as they can with a target time of 48 working hours. However, BT suffer no penalty for going beyond this. BT operate within business hours on standard care ( 9am - 5pm Monday - Friday).
  Enhanced Care is available as a cost option. Enhanced Care offers a 3 hour response time from the initial BT fault being logged with BT, with a 20 clock hour fix to totally clear the BT fault. Out of hours engineering visits to site may be used to complete a repair if unrestricted access is available. The fault may be logged 24/7.
  The 'Response Time' is BT's commitment to act on the fault reported either by running tests or allocating resource. This does not guarantee a clear only that the fault reported will be actioned.
  If BT fail to respond, or clear a BT fault in the specified time period, compensation will be payable on receipt of a claim in writing, the amount of compensation is half of the monthly service charge (based on Swift Internet Pricing). Enhanced Care is available at £11.00 + vat/month.
  
  Additional data Transfer
  The data transfer amount shown indicates the amount of data in Gigabytes that can be transferred during each billing month. Peak is defined as Monday to Friday 8am to 10pm. and off-peak is defined as Monday to Thursday 10pm to 8am, Friday 10pm through to Monday 8am. Customers who use more than predefined transfer amount will be charged the excess amount of data at £1.25+vat per GB.