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First reboot your router by powering the router off and on again, then wait approx 3 minutes and re-test.
1) To establish the approximate speed you should be receiving. (The speed you should be receiving is dependant upon the length of the telephone line between your local telephone exchange and your premises, and the quality of that line. This is because the signal strength is lower on long lines, and stronger on short lines.)
Log into your ADSL control panel at http://www.swiftinter.net/control/
Click the "Max reports" link, which shows your speed profile information. At the top of the page you have a table which includes "Maximum Stable Rate" and "Fault Threshold Rate" which are shown in Kbps (Kilo bits per second). Your actual speed should be somewhere between those 2 figures.
2) To Test your actual speed.
Ensure that the connection is not being used by any other users by checking the activity light on the router which should NOT be flashing. If it is flashing then the connection is being used and therefore the results of the speed tests below will be lower than your real speed.
For the most accurate results, unplug the router from the network, and plug your laptop directly into the router with other all computers disconnected.
First we'll perform a simple speed test at: http://www.swiftinter.net/speedtest/
Perform a speed test.
If the results show your speed is higher than the "Fault Threshold Rate" established in (1) above then your speed is normal for your line.
If the results show your speed is lower than the "Fault Threshold Rate" established in (1) above, then you should perform a second more detailed test to help diagnose your speed problem. The results of this second test can be accessed by BT diagnostics and will help resolve the problem.
Please find below the full details of using the BT speed test account. Be sure you know your original user/pass before making these changes:
Go to the URL: http://speedtester.bt.com
The BT speed test will ask you for the telephone number of your broadband line, and the connection username and password (supplied by us). Please make sure you include the correct line number for the service.
It is recommended that you repeat the test a few times to give an average tested transfer speed. To repeat the test just click your browser's back button, which will take you back to the first page. Then just click the GO button again to repeat the test. Don't be surprised if the test results vary from test to test
The results are logged with BT, and help them with diagnostics.
Please also copy and paste the results into our support ticket.
If you have a speed problem, we suggest replacing the broadband ADSL MicriFilter (plugged into the BT wall socket), because a faulty MicroFilter can often be responsible for slow speeds. Once replaced, re-test from the BT master socket. For more information on this, see the FAQ relating to intermittent connection problems at http://www.swiftinter.net/link-faq-225.php
Checking for the presence of a Bell Wire or Ring Wire
IMPORTANT NOTE: If you are not completely confident with the below, seek professional advice from a qualified telephone engineer as you are fully responsible for your line or wiring and we cannot accept responsibility for, or support problems with your line or internal wiring.
The ring wire (also known as the bell wire) is often found in the wiring of older telephone line installations because old telephones needed the line to generate the bell ringing signal on a third wire. Modern telephones generally do not need this third wire, and it creates an imbalance in the telephone wiring and can cause ADSL connections to connect slower speeds, and can sometimes cause intermittent loss of connection.
There are four wires connected:-
- Blue pair of wires to pins two and five.
- Orange pair of wires to pins three and four. The Ring wire is the wire on pin three.
The ring wire is predominantly orange with a white stripe, but old wiring may use four solid colours and the wires will not be twisted together, in which case rewiring the telephone extensions in the property to use modern twisted pair phone cables is worthwhile.
To disconnect the bell wire, lift the wire away from the metal conductor.  Actual download speeds on a Max products will take some time to improve due to the delay in Profiling which is between 75 minutes and five days. Any improvements in connections which are intermittent will be immediate.
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