Receiving the same e-mail multiple times, or running out of disk space on the server. (over quota)

Receiving the same e-mail multiple times, or running out of disk space on the server. (over quota)

This can often happen if your email software is set to keep a copy of the email on the server. What it should be doing is deleting the email from the server after it has been successfully downloaded.

Leaving a copy on the server can cause one of two problems:-

1. The mailbox can run out of space and stop functioning.
2. If large numbers of mail are left on the server, the email software on your computer may start receiving the same messages mutiple times.

How can I be sure my e-mail program is not leaving a copy of email on the mail server ?

Instructions for your mail software an operating system should be listed below. If not, take a look at some of the other instructions and you'll probably find the setting on your mail program.

Instructions for various POP3 Mail programs on both PC and MAC

PC

Outlook Express on a PC

1. From the Tools menu, select Accounts.
2. Highlight your email account and click the Properties button on the right side of the window.
3. In the Properties window, select the Advanced tab.
   • Be sure "Leave a copy of messages on server" is not checked.
4. Click the OK buttons to close the windows.

Outlook 2003 XP on a PC

1. From the Tools menu select E-mail Accounts...
2. Select the radio button next to "View or change e-mail account" and click Next.
3. Select More Settings...
4. Select the Advanced tab...
5. Select the Advanced tab
   • Make sure "Leave a copy of messages on server" is not checked.
6. Click the OK buttons to close the windows.

Thunderbird on a PC

1. From the Tools menu, select Account Settings.
2. Click on server settings for your email account.
3. Make sure "Leave a copy of messages on server" is not checked.
4. Click the OK buttons to close the windows.

Netscape 6 Mail on a PC

1. From the Edit menu, select Mail & Newsgroup Account Settings....
2. Select Server Settings.
   • Make sure "Leave messages on server." is not checked.
3. Click the OK buttons to close the windows.

Netscape 4.7 Mail on a PC

1. From the Edit menu, select Preferences.
2. Click on Mail & Newsgroups. Highlight your email account and click the Edit button.
3. In the Mail Server Properties window, select the POP tab.
   • Make sure "Leave messages on server" is not checked.
4. Click the OK buttons to close the windows.

Eudora on a PC

1. From the Tools menu, select Options.
2. Select Incoming Mail from the ribbon on the left of the window.
   • Make sure "Leave mail on server" is not checked.
   • Make sure "Skip messages over ... K in size" is not checked.
3. Click the OK button to close the windows.

MAC

"Mail" on Mac OSX

1. Launch the "Mail" application.
2. From the Mail menu, select Preferences.
3. In the Description column, highlight the name you gave your email account and click the Edit button.
4. In the edit mail account window, select the Account Options tab.
   • Check the Delete messages on server after downloading button.
   • Close the POP Alert box by clicking its OK button.
5. Close the Account Options window with its OK button.
6. Close the Mail Preferences window with the red button on its title bar.

Thunderbird on a MAC

1. From the Tools menu, select Account Settings.
2. Click on server settings for your email account and un-check "Leave messages on server.
3. Make sure "Leave a copy of messages on server" is not checked.
4. Click the OK buttons to close the windows.

Outlook Express on a Mac

1. From the Tools menu, select Accounts.
2. Highlight your email account and click the Edit button on the right side of the window.
3. In the Edit window, select the Options tab.
   • Make sure "Leave copy of each message on the server" is not checked.
4. Click the OK buttons to close each window.

Eudora on a Mac

1. From the Special menu, select Settings. Select Checking Mail from the ribbon on the left in the window.
   • Make sure no box is checked in the Mail Management box.
2. Click the OK button to close the window.

Netscape 6 Mail on a Mac

1. From the Task menu, select Mail & Newsgroup Account Settings....
2. Open your email account setting. Click on "Server Settings".
   • Make sure "Leave messages on server" is not selected.
3. Click the OK button to exit.

Netscape 4.7 Mail on Mac

1. From the Edit menu, select Preferences.
2. Click on Mail & Newsgroups. Highlight your email account and click the Edit button.
3. In the Mail Server Properties window, select the POP tab.
   • Make sure "Leave messages on server" is not checked.
4. Click the OK button to close the windows.