SDSL Broadband

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Symmetric Digital Subscriber Line (SDSL) technology provides a dedicated high-speed Internet connection with the same upload speed as download, unlike ADSL. The system is designed for the needs of business using intensive VPN, VoIP, or other technologies requiring high upload speeds.


Product Comparison Table
Packages
Download SpeedDownload speed means the speed at which data is transferred from the Internet to your connection.	512Kbps	1024Kbps	2048Kbps
Upload SpeedUpload speed means the speed at which data is transferred from your connection to the Internet.	512Kbps	1024Kbps	2048Kbps
Data TransferThe total amount of data either uploaded or downloaded using your connection in a calendar month.	Unlimited	Unlimited	Unlimited
Static IP AddressA static IP address is a unique number which provides your computer or router with a permanent address on the Internet. A static IP address is useful for:- Accessing external services with IP based security, such as Servers, Remote Desktop Access, Virtual Private Networks (VPNs), and authentication for secure access to protected web sites, If you have a local e-mail server for your inbound or outbound mail, A local web server
Contention RatioContention Ratio means that the connection from your local exchange to the ISP is shared by other users. It is quoted as a ratio e.g. 50:1 - meaning a maximum of 50 people will be sharing your allocated bandwidth (e.g. 512kbps). In actuality the number of people sharing bandwidth is more complex it tends to be more like 3400 512kbps users sharing a 34Mbps connection, which means that a few users running at full speed have less of an affect on other users, therefore contention is rarely an issue.	10:1	10:1	10:1
Activation ChargeThis covers BT setup costs not the cost of Hardware which MUST be purcased separatley.	£ 375.00	£ 375.00	£ 375.00
Price / month ex VAT.	£ 125.00	£ 170.00	£ 195.00
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SDSL BROADBAND AVAILABILITY AND SPEED CHECKER-
Please enter a BT Telephone number in your building to test for SDSL availablilty however if there is no BT Telephone number in your building please type none

SDSL Cost Options

All products are supplied with a single static IP address included.
• No-NAT 8 IP option: £80 + vat one-off
Hardware: ZyXEL P792H SHDSL Router, 4-port Switch, Stateful Packet Inspection Firewall, 10-tunnel VPN £149 + vat one-off. (Also may be ordered without hardware).
Enhanced Fault Care Option ADSL and SDSL products are supplied as standard with "BT Standard fault Care". BT’s Standard fault Care response time is generally known as 'best endeavours' in that BT will endeavour to resolve the fault as soon as they can with a target time of 48 working hours. However, BT suffer no penalty for going beyond this. BT operate within business hours on standard care ( 9am – 5pm Monday – Friday).
Enhanced Care is available as a cost option. Enhanced Care offers a 3 hour response time from the initial BT fault being logged with BT, with a 20 clock hour fix to totally clear the BT fault. Out of hours engineering visits to site may be used to complete a repair if unrestricted access is available. The fault may be logged 24/7.
The 'Response Time' is BT's commitment to act on the fault reported either by running tests or allocating resource. This does not guarantee a clear only that the fault reported will be actioned.
If BT fail to respond, or clear a BT fault in the specified time period, compensation will be payable on receipt of a claim in writing, the amount of compensation is half of the monthly service charge (based on Swift Internet Pricing).
Enhanced Care is available at £11.00 + vat/month for ADSL, and £30.00 + vat/month for SDSL.

Installation
We try to complete SDSL orders within 11 working days however lead times may vary depending on appointment availability and any additional infrastructure shown to be required by the line survey.

We will contact you to arrange an appointment for a BT engineer to visit your premises to install a socket in a suitable location, they will also test the line to ensure that it is working correctly. If you have ordered the Router from Swift you will just need to plug it in as it is pre-configured.

Terms
The contract covers a minimum period of 12 months, and is renewable for additional years on the contract anniversary. Should this contract be cancelled prior to the end of the term, the customer will be liable for immediate payment of all outstanding charges up to the end of the term. Please note that the SDSL contract applies to the installation address. If you move or wish to move within this period you will be liable for the full term payment. Monthly charges are billed quarterly in advance. These are in addition to our Standard terms & Conditions.

All prices exclude VAT.
SDSL Subject to availability at telephone exchange.
*Note. Monthly charges are billed quarterly in advance.


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