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Service SLA
This Guarantee applies to Swift Internet Co-Location plans, VPS Servers,
and Dedicated Server rentals only.
Our Service Level Guarantee is calculated monthly, and based upon figures produced
by our own monitoring systems. If the Swift Internet Network is unavailable for
less than 100% in any calendar month, the applicant is eligible for a credit
back equivalent to the downtime for every complete hour of service unavailable
to a maximum of the monthly cost of the hosting or server rental plan. The credit
will be made to the Applicant's hosting or server rental plan.
The Service Level Guarantee only covers the network and servers owned or by
Swift Internet.
The Service Level Guarantee excludes domain registry or DNS problems, server
configuration error, hardware failure, routing problems .
The Service Level Guarantee does not apply if the Applicant's web site or
server is unavailable due to natural disasters or meteorological phenomenon,
fire, flood, explosion, accident, acts of terrorism, acts of any governmental
authority, Acts of God, war or other outbreak of hostilities, riots or other
civil disturbance, strike or other industrial disputes, criminal damage, acts
or omissions of providers of telecommunication services, or other force majeure
occurrence.
Claims must be made in writing by post to Swift Internet, stating the times
Applicant's site was unavailable, connection procedures attempted by
Applicant, and supporting documentary evidence.
Swift Internet is not responsible for lost e-mails or in delays in delivering
e-mail.
These terms are in addition to our standard terms and conditions.
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