The browser we used for the screen illustrations in this section was Netscape 4.6. If you are using a different browser, the screens may look slightly different.

Step 1: Restart the router
Before starting the sequences below, it is a good idea to power down the router and leave it for five minutes. Then power it up again and go to step 2.

Step 2: Viewing the connection screen
When troubleshooting the following, you should see the Connection Status screen which shows if connection has already been set up. If you are able to see this screen, then your network is able to browse to the router and that the router is functioning - up to the point where it connects to the ADSL line.

The options listed below depend on the package you purchased from Swift.

NAT option
Enter the IP address 192.168.254.254 in the address or location bar, to bring the screen up (illustrated).

No NAT option
Enter the IP address Gateway (router) address- assigned to you by Swift Internet- into the address bar, to bring the screen up (illustrated).

• You should find the connection screen (built into the router) should appear. If it does, retype your username and password and try to connect up. If the connection fails, check the details you entered. If it still fails go to step 4.
• If you can get to the blue connection screen, and get a message "can't connect" when using your own username and password, then try changing the login details to:- bt_test@startup_domain - don't enter a password, and click save, then try to connect.
  If you can connect on the BT test account, it points to an authentication problem. If not, authentication is not at fault. Please report the outcome of the test to Swift Internet.

Step 3: Testing the IP configuration- The PING utility

If your browser fails to see the connection screen, pinging the IP address of the router will confirm whether your network is able to communicate with the router, even if you cannot browse to it.

1. Choose Start on the task bar
2. Choose Run
3. Enter 'winipcfg"- you may need to select your ethernet adapter from the drop down menu. This will tell you if your IP configuration is static or dynamic.
4. Make a note of your PC’s IP address.
5. Open a DOS window from the start up menu- Choose Programs then Main and then MS–DOS prompt.
6. Type in ping xxx.xxx.xxx.xxxWhere “xxx.xxx.xxx.xxx” is the IP address of your PC.
7. You should get at least one "Reply from" message. This tests the IP configuration of your PC. If you do not get any reply messages, check that your LAN card has been installed correctly and that you have installed TCP/IP as described in ‘Setting up the internet protocol (IP) configuration’.
8. Type in ping xxx.xxx.xxx.xxxWhere “xxx.xxx.xxx.xxx” is the IP address of the router port supplied by your service provider (the default for this is 192.168.254.254 unless you are told otherwise)this tests the IP connectivity between the PC and the router.

You will have one of two results

1. If the PING succeeds you will get four lines of information, along with the transfer time data, the network can communicate with the router, but the Name Resolution functions are not working. This is usually down to operating system (i.e. Windows) corruption or an incorrect setting. Check all network links and workstation settings (especially networking components).
2. If the PING fails to work and you get a time out error, proceed to Step 4.

Step 4: Fault Finding

1. Cannot communicate with Router - either through connection screen or PING

Check that the router is switched on and the cable between your PC LAN card and the router is connected correctly. If this still does not work, report it to as a fault.

The fault will either be:

• Router failing to connect to your network (hub), due to either router failure or patch cable breakage.
• Network failing to connect to the router, due to to hub failure. If this is found to be the case, you will need to consult your network equipment supplier.

2. Can connect to the router, but cannot browse the Internet or obtain email

• First, check the cable from the router to the ADSL box is connected and undamaged.
• Second, connect a phone to the line and dial a number, such as your mobile phone. Upon answering the call, you should find the line to be clear, with no crackles or pops. Any distortion would suggest a line fault. If so for standard telephony faults call 151 or 154. BT will be able to perform a line test for you.
• If the line is clear, then contact Swift Internet to report the fault. Ideally check the router and see what the status lights are doing, as this will provide information as the point of fault.

Swift uses a Type 5 installation router
This installation is a combined ADSL modem and router which plugs into one mains power socket. It is black and has a several status lights on the front panel. If the router is working correctly the LED's will either be solid green, or flashing to indicate data traffic. This unit presents 4 Ethernet Interfaces to the End Users equipment.

There are six status lights on the front panel. The meanings of the lights are (from left to right):

Status lights

Light name	Colour	Description
PWR	Green	Power
TEST	Amber/Green	Running power on self test Test OK
LINK	Amber/Green	Establishing ATMF-25 linkATMF-25 link established
WAN	Off	No WAN traffic
LANT	Off	No LAN transmit traffic
LANR	Off	No LAN receive traffic