Benefit from our experience.
Swift Internet have supplied connectivity to business since 1998, and xDSL Broadband to Business since its introduction 2001, making us one of the most experienced in the country.
We specialise in the provision of connectivity to small to medium sized business, with products and services designed to meet the level of service demanded by business. Our vast experience, small size, and business focus enables us to provide a personal and highly efficient service, with products and support focused upon the needs of business users. Our highly trained support personnel have an intimate knowledge of business networks.
Network Reliability
Our UK-wide network which transports data from BT’s hand-off points to the Gateways is a high availability MPLS (Self Healing) network, so data is automatically redirected in the event of a network segment failure, providing reliability.
Unbeatable Support
Swift are committed to providing a professional and personal support service to meet the needs of your business – whether talking you through the set-up of your E-mail in your Plesk control panel, or helping end users add email accounts to their PC or mobile devices, we’re here to help. We can also connect to end users computers using our remote software to assist in configuration or troubleshooting.
Our UK based technical support services are provided at no additional charge by telephone, e-mail, and web.
What our clients say about our support.
From 7799 support request tickets, 1346 customers completed a survey answering 5 questions about the level of support received on a scale from 1 to 5. 1 being Poor, 3 being Neutral, and 5 being Excellent. The last survey was conducted on October 9, 2012
We have published the results of the survey below, showing the questions asked, and the ratings provided by our customers.
|
1. The time it took to answer your case? (4.50/5 average rating)
|
Customers rated this a score of:
1: 3% [37 customer(s)]
2: 2% [26 customer(s)]
3: 8% [102 customer(s)]
4: 18% [247 customer(s)]
5: 69% [934 customer(s)]
|
2. The technical ability of the agent who handled your case? (4.62/5 average rating)
|
Customers rated this a score of:
1: 1% [20 customer(s)]
2: 1% [7 customer(s)]
3: 7% [99 customer(s)]
4: 16% [209 customer(s)]
5: 75% [1011 customer(s)]
|
3. The professionalism of the agent who handled your case? (4.66/5 average rating)
|
Customers rated this a score of:
1: 1% [18 customer(s)]
2: 1% [12 customer(s)]
3: 7% [88 customer(s)]
4: 13% [173 customer(s)]
5: 78% [1055 customer(s)]
|
4. The completeness of the response you received? (4.55/5 average rating)
|
Customers rated this a score of:
1: 3% [38 customer(s)]
2: 2% [21 customer(s)]
3: 7% [98 customer(s)]
4: 14% [193 customer(s)]
5: 74% [996 customer(s)]
|
5. Overall satisfaction with the support you received. (4.54/5 average rating)
|
Customers rated this a score of:
1: 3% [41 customer(s)]
2: 1% [20 customer(s)]
3: 7% [90 customer(s)]
4: 16% [211 customer(s)]
5: 73% [984 customer(s)]
A selection of recent customer comments
- Swifinter support staff are with the best that I deal with – and I deal with a lot of support teams.
- Connection problem was identified quickly and solved promptly.Thanks.
- Query dealt with quickly and efficiently, as always. Many thanks.
- Very pleased indeed with the result and the performance of the agents who were involved.
- A perfect first experience of your support.
- A swift and very competent resolution, as always. Many thanks for the excellent support.
- Excellent quick customer service as always.
- Couldn’t have done it without you.ThanksRob.
- Perfect on every level. xxxx was very helpful and had a perfect understanding of what we needed to achieve.Thank you!
