ADSL Terms

¹ The speed of the connection provided is shown in Mbps, and is dependent upon the distance of the premises from the BT exchange, and the capabilities of the telephone exchange. If your telephone exchange and line has been upgraded to BT’s new 21st century Network system (21CN) then you may achieve upto 24Mbps maximum download speed. Standard BT exchanges will achieve upto 8Mbps maximum download speed. Speeds reduce as the length of the line increases. BT are aiming to have all exchanges in the UK converted to 21CN by 2011.
To establish a rough estimate of the speed you are likely to receive for your telephone line, start the order process and enter your telephone number. The availability checker will provide you with BT’s estimate of download speed based upon the length of your line, and exchange capability. Actual speeds in service can vary from the estimate, but we will provide the best available speed on your line. Other factors such as network usage and contention can also vary throughput speed in service.

ADSL offers a less stable connection than leased line connections for example, so ADSL is a non-guaranteed service which may occasionally be subject to faults. Sometimes ADSL faults may take longer than 24 hours for BT to resolve. If the service is critical, we would recommended that you also employ a back-up failover service.
ADSL and SDSL products are supplied as standard with “BT Standard fault Care”. BT’s Standard fault Care response time is generally known as ‘best endeavours’ in that BT will endeavor to resolve the fault as soon as they can with a target time of 48 working hours. However, BT suffer no penalty for going beyond this. BT operate within business hours on standard care ( 9am – 5pm Monday – Friday).
Enhanced Care is available as a cost option. Enhanced Care offers a 3 hour response time from the initial BT fault being logged with BT, with a 20 clock hour fix to totally clear the BT fault. Out of hours engineering visits to site may be used to complete a repair if unrestricted access is available. The fault may be logged 24/7.
The ‘Response Time’ is BT’s commitment to act on the fault reported either by running tests or allocating resource. This does not guarantee a clear only that the fault reported will be actioned.
If BT fail to respond, or clear a BT fault in the specified time period, compensation will be payable on receipt of a claim in writing, the amount of compensation is half of the monthly service charge (based on Swift Internet Pricing).
Enhanced Care is available at £11.00 + vat/month for ADSL, and £30.00 + vat/month for SDSL.

² The data transfer amount shown indicates the amount of data in Gigabytes that can be transferred during each billing month. Peak is defined as Monday to Friday 8am to 10pm. and off-peak is defined as Monday to Thursday 10pm to 8am, Friday 10pm through to Monday 8am.
Customers who use more than predefined transfer amount will be charged the excess amount of data at £1.25+vat per GBUnlimited products are subject to an acceptable use policy: Swift Internet specialise in the supply of broadband to small to medium sized business (SME’s). In almost all cases our unlimited service provides all the bandwidth needed by SME’s, however we do operate an acceptable use policy (AUP) on Swift internet Broadband. This is in place to prevent a very small number of customers from affecting the performance of the service for all other users. The Acceptable Use Policy means that the service may not be suitable for those individuals who regularly use file sharing applications, download movies etc.

If we feel that your data transfer is going way beyond the normal use of a typical SME, we will contact you to ask you to reduce your usage. If, your usage doesn’t fall within an acceptable level, we will contact you again to discuss our options which may, in extreme circumstances include suspension or disconnection of the service.

 

Monthly charges are billed quarterly in advance. The minimum contract period is 12 months with 30 day notification of cancellation. If a Broadband service is terminated or migrated away before the minimum contract period is complete, the activation costs will be charged at £50 + vat. Please note that the ADSL contract applies to the installation address. If you move or wish to move within this period, the broadband has to be ceased and is classed as an early termination. The ADSL service will be delivered to you over your BT telephone line, and your line rental for the line will be charged by BT at the normal rate. Call charges and line rental are not included in your ADSL contract. If your BT line is ceased or stopped,  then to reconnect the broadband a brand new broadband activation order will need to be placed which incurs a charge of £50+vat, and upto 2 weeks downtime.
If the broadband ceases, then an early contract termination penalty of £50+vat may apply if you haven’t yet completed the 12 month minimum contract period. Outside the minimum contract period, the termination fee is £32 + vat.
Reasons for a BT initiated broadband cease include but are not limited to:

 

 >BT have been asked to cancel the PSTN line
>BT have disconnected the PSTN line due to non-payment
>There has been a recent change in ownership of the PSTN line

 >The PSTN line has been movedBroadband migrations to Swift Internet from a standard BT line are free of charge. If you are migrating from a non-BT LLU (local loop unbundled) line, then an additional £45 + VAT activation charge applies.
If you cease your broadband connection with Swift Internet, or if any other activity causes an ADSL cease from BT, such as a PSTN line cease, a PSTN line stop start or a Migration which does not use the BT migration procedure, such as migration to a non-BT LLU (local loop unbundled) line, you will incur a termination fee of £32 +vat to cover the ADSL cease fee levied by BT.*All prices exclude VAT.