Swift Internet

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Service Level Agreement (SLA)

We aim to respond within 2 hours during normal working hours, although urgent issues may be responded to much quicker dependant upon the type of product and issue (See product specific SLA ). We guarantee to respond to general enquiries by the end of the next working day.

 

Product specific SLA’s:-

SLA for Connectivity products:
https://www.swiftinter.net/connectivity/connectivity-sla/

SLA for VPS Server products: https://www.swiftinter.net/vps-servers/vps-sla/

15 Years Experience
Benefit from our 15 years experience of providing Hosting & Connectivity solutions to business of all sizes
Designed for Business
All products are designed from the ground up for Business use, providing performance and reliability.
Unparalleled Support
Our business focused UK support is both responsive and efficient, to keep your business running smoothly.
Reliability
Redundant failover systems provide extremely fault tolerant and reliable services to keep you on-line.
Ultimate Performance
Systems are built to the highest standards of performance & reliability, not down to the cheapest price.
UK Hosted & Supported
All services are hosted in the UK, & our support & customer service teams are all UK based for the best service.

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  • SLA
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