About Swift Support

Swift are committed to providing a professional and personal support service to meet the needs of your business – whether talking you through the set-up of E-mail, getting your web site up and running, or getting you connected, we’re here to help.
Our UK based technical support services are provided at no additional charge by telephone, e-mail, and web.

 

Before contacting Swift Support, please take a look at our HELP PAGES where you will find answers to the most common questions here.

 

If you need Swift to help you solve a problem, please contact our support department by raising a support request HERE, or  by telephone,  or e-mail.

 

What our clients say about our support.

From 7799 support request tickets, 1346 customers completed a survey answering 5 questions about the level of support received on a scale from 1 to 5.  1 being Poor, 3 being Neutral, and 5 being Excellent. The last survey was conducted on October 9, 2012

We have published the results of the survey below, showing the questions asked, and the ratings provided by our customers.

 

1. The time it took to answer your case? (4.50/5 average rating)

Customers rated this a score of:

1:     3% [37 customer(s)]
2:     2% [26 customer(s)]
3:     8% [102 customer(s)]
4:     18% [247 customer(s)]
5:     69% [934 customer(s)]

2. The technical ability of the agent who handled your case? (4.62/5 average rating)

Customers rated this a score of:

1:     1% [20 customer(s)]
2:     1% [7 customer(s)]
3:     7% [99 customer(s)]
4:     16% [209 customer(s)]
5:     75% [1011 customer(s)]

3. The professionalism of the agent who handled your case? (4.66/5 average rating)

Customers rated this a score of:

1:     1% [18 customer(s)]
2:     1% [12 customer(s)]
3:     7% [88 customer(s)]
4:     13% [173 customer(s)]
5:     78% [1055 customer(s)]

4. The completeness of the response you received? (4.55/5 average rating)

Customers rated this a score of:

1:     3% [38 customer(s)]
2:     2% [21 customer(s)]
3:     7% [98 customer(s)]
4:     14% [193 customer(s)]
5:     74% [996 customer(s)]

5. Overall satisfaction with the support you received. (4.54/5 average rating)

Customers rated this a score of:

1:     3% [41 customer(s)]
2:     1% [20 customer(s)]
3:     7% [90 customer(s)]
4:     16% [211 customer(s)]
5:     73% [984 customer(s)]

 

A selection of recent customer comments

• Swifinter support staff are with the best that I deal with  – and I deal with a lot of support teams.
• Connection problem was identified quickly and solved promptly.Thanks.
• Query dealt with quickly and efficiently, as always. Many thanks.
• Very pleased indeed with the result and the performance of the agents who were involved.
• A perfect first experience of your support.
• A swift and very competent resolution, as always. Many thanks for the excellent support.
• Excellent quick customer service as always.
• Couldn’t have done it without you.ThanksRob.
• Perfect on every level. xxxx was very helpful and had a perfect understanding of what we needed to achieve.Thank you!